If you pull the red emergency release rope on your automatic opener and you still can’t lift the garage door, you probably have a broken spring. The counterbalance spring is what lifts the garage door, not the garage door opener. If the spring is broken, the door is dead weight. A garage door can be lifted, but it is going to require some muscle to get it up. It is also important to lift the door evenly so it does not jam in the tracks.

Every thing the tech demostrated was helpful, he knew how to do his job even if his eyes were shut. Very knowledgeable, took time out to explain every detail about the install process. Very highly satisfied. A d would love to have him for future additional repairs. Would definitely recommend sears and would use you guys again thanks mr.technician for a job well done.
Usually, when a garage door spring breaks the door has already closed or come down. In some instances, however, a spring can snap while the door is closing or in motion, causing the door to fall rapidly. In these situations, the door can become a safety concern for you and your family, so you should keep your distance and call a garage door professional as soon as possible. Garage doors are very heavy and can cause injury if not handled properly. When a garage door problem occurs, call a Sears Garage Door expert to help.
Vincent was professional, informative, personable, efficient, and cleaned up his work area as he worked. I told him and now I am telling you... He my "Jordan" of garages. Give him a raise or at least a bonus. Thank you for sending him for my install. I am extremely pleased with my garage opener & with his install and information I am confident in its operation. Thank you.

If you are not sure if your door had the correct springs, we recommend that you weigh your door using an analog scale. From my own field experience I would estimate that at least 10% of the doors have the incorrect springs on them. In addition to this, most manufacturers spring their doors using a 20 pound window. We like to improve the garage door balance.

If your stuck garage door coincides with weather changes, you may need to adjust the pressure on the opener. Some openers have a force-adjustment mechanism that controls the force that's applied to operate the door. It's best to leave this adjustment to a garage door pro, as too much force may result in the door failing to stop when it should, posing a danger to people and objects in the door's path.

Unlike torsion springs, replacing extension springs has long been given the "green light" for DIYers, primarily because you can complete the job without having to deal with spring tension. The general process is simple and safe: open the door to relieve the spring tension (and secure it open with C-clamps in the tracks); disconnect the spring from the track bracket and the spring pulley, and disconnect the safety cable from one end; install the new spring, reinstall the pulley, and reconnect the safety cable, and you're done.


For Sears Garage Door Installation and Repair Services, making your garage door safe is as important as making it function well. For this reason, all of our repair services and tune-ups feature a 20-point safety check. Our technician will carefully examine your garage door panels, springs, sensors, safety release, hardware, track, and more. This ensures that, not only has our work been done well, but that your garage door poses no danger to your vehicles or family. Due to the intricacy of garage door systems, only garage service professionals should attempt to adjust, repair, or service door equipment.
My garage door torsion spring broke so I decided to replace it myself. Shipping was next day. I got the torsion spring rod at a local hardware store. Easy to install once I figure out how to lock down the rod from moving and loosening the door cable on the side. Instructions tells you how to do it. Great replacement spring and save $$$ doing it myself. http://www.youtube.com/v/Z_eZc-kh40c?version=3
6.1 It is time now to unwind the old spring that is not broken. A few warnings are in order. NEVER, NEVER, NEVER touch a set screw without first inserting a properly fitting bar into the winding cone! Also, do not use box or socket wrenches for the set screws. If the cone slips, the wrench could break your hand in 10 spots before unwinding completely. It's my guess that this is the number one cause of trips to the emergency room for inexperienced homeowners fixing or replacing their springs.
If you are not sure if your door had the correct springs, we recommend that you weigh your door using an analog scale. From my own field experience I would estimate that at least 10% of the doors have the incorrect springs on them. In addition to this, most manufacturers spring their doors using a 20 pound window. We like to improve the garage door balance.
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