He is required to call in a service report for approval to repair, he reported the old springs and the broken door opener, obviously not well maintained (although installed in 1980 and operated until 2018) so the service company denied the claim and the service tech left with $125.00 just for showing up. The service company will no longer cover the door opener.


If you have a Wayne Dalton TorqueMaster system (pictured below), the springs will be inside a tube. The only way to determine if one is broken is to lift the garage door manually. If the door is heavy (roughly 60lbs for a double car door), you most likely have a broken spring inside the TorqueMaster tube. Another way to tell if you have a broken spring in your Wayne Dalton Torquemaster tube is if the door goes up and won't go back down.

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If your stuck garage door coincides with weather changes, you may need to adjust the pressure on the opener. Some openers have a force-adjustment mechanism that controls the force that's applied to operate the door. It's best to leave this adjustment to a garage door pro, as too much force may result in the door failing to stop when it should, posing a danger to people and objects in the door's path.
Remember, a garage door is usually made of metal and pushed along a metal track. That means that lubrication is essential, especially in winter. Keep in mind that lubrication can harden and get gunky as temperatures fall, so make sure that the lubrication on your tracks is rated for the lowest temperature that you’re likely to experience in your part of the world. https://youtube.com/watch?v=Z_eZc-kh40c&app=desktop
1. What Is the Issue? _________________________________________________ 2. Have they ever used our service? 3. Are they the homeowner? _________________________________________________ 4. What Date/Time Slot Did They Commit To? 5. Sometimes our technicians Can Run Ahead of Schedule or Behind/Open Availability Outside of Window? 6. IF Customer Was Unable to Commit to Full Time Block, Who Authorized and What Are There Restrictions [This requires approval]. ____________________________________ 7. Is this an overhead garage door or a barrel roll up door? 8. Are you calling about a new work order or existing work order? 9. Is this related to a home warranty claim or insurance claim? 10. Do you live in a gated community?
However, if you lose power and use the disconnect switch, you’ll need to reattach it to use your garage door motor to open and close your door again. Open the door all the way and then reattach this hook. Then try opening or closing the door again with your transmitter, and you should be all set. It will be easiest to reattach this hook when your car is not in the garage, as you’ll need to place a step ladder underneath the motor to reach it.

If your garage door goes up and down in a jerky motion, you might have one broken spring on a two spring system. Some garage door openers are strong enough to lift a door with only one good spring. The “herky jerky” motion is especially common with garage doors equipped with extension springs. It might be something as simple as lubricating your garage door pulleys, hinges, and rollers. When in doubt or if something doesn’t feel right about your door, call a service company to have it serviced.
Most home centers don't carry all the replacement parts you'll need for garage door spring replacement, and most garage door service companies won't sell you springs. So you may have to order the parts online and wait for the shipment to arrive. Garagedoorpartsusa.com and stardoorparts.com are two online sources . First, inspect the condition of your cables and brackets. If you see any frayed strands on the cables or rust on the bottom brackets, replace them now before they fail. Bottom brackets cost about $15 per set. Premium-quality cables (listed as “7x19”) last much longer than economy cables and cost only about $4 more. So it's smart to buy the better cables for about $12 per set. https://youtube.com/watch?v=Z_eZc-kh40c
10.13 Slowly pull down on the winding bar until the garage door rises 3" and the roller hits the vise grip on the track. The door will usually drop back down and raise the bar. If it doesn't, lift the end of the bar until the door closes. If the door comes up by itself when you hold the bar lightly, the springs are either over wound or they are too strong. You may need to remove 1/4 to 1/2 turns from the springs. If the door comes up on its own, you either have to many turns on the springs or you have the wrong springs. This can be very dangerous. We recommend getting professional help. Removing the winding bar could cause the garage door to knock you off the ladder.
How much should a garage door spring replacement cost? The national average is between $200 and $300 for a professional to come to your house and replace two springs. On line sources suggest a higher price of over $700 and that you will save $500 or more by replacing springs yourself. This is simply not true. To find the cost for replacing springs in your area look for a reputable company through Yelp or the Better Busienss Bureau. If clicking a site's BBB logo doesn't take you to the BBB site, we advise purchasing your springs from a different company.
Determine the inside diameter of the spring and the size of the coils. Run a tape measure across the opening at one end of the spring. Carefully measure the inside diameter of the spring so you can provide the supplier with this information. Then, use a tape measure to find the length of 10 coils on the spring. Divide the length by 10 to determine the measurement of a single coil.[7]
When a torsion spring is wound up, it grows 2” in length. This is because the spring starts to compress and the metal has to go somewhere. After the spring is wound, the winding cone is clamped down on the torsion shaft so it can turn the drums to wind the cables as the door goes up. Since the end of the spring is “set” on the shaft, a two-inch gap is left when the spring break's. This is the most definite way of determining you have a broken garage door spring.
Replacement spring procedure took me exactly 1 hours including preparation and clean-up for double aluminum garage door. Watch the DIY video on Youtube, save $$, be careful with winding the torsion springs. Rule of thumb: 7' height door garage= 7' x 4 (each 1/4 turn) + 1 = 29 turns (1/4 turn), 8' height door garage = 8' x 4 + 1 = 33 turns (1/4 turn), and so on....
We offer industry leading service performed by the best licensed professionals in the region. Whether you need springs replaced, a motor repaired or need a new panel on your door, our service workers will get the job done efficiently and effectively, ensuring that your door is back in working order as soon as possible. We also offer a wonderful preventative maintenance program. This is a cost effective way to ensure that you avoid future problems by having the small, unnoticed issues addressed right away.
Overhead garage doors weigh hundreds of pounds, and doors that are not properly maintained or which are equipped with older automatic garage door openers can be safety time bombs. All too common are the tragic stories of garage doors injuring or even killing children or pets who found themselves underneath a closing door. Modern automatic door openers with auto-stop and auto-reverse mechanisms have greatly reduced such accidents, but mishaps can still occur if the door and door opener are not properly maintained.

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If you are not sure if your door had the correct springs, we recommend that you weigh your door using an analog scale. From my own field experience I would estimate that at least 10% of the doors have the incorrect springs on them. In addition to this, most manufacturers spring their doors using a 20 pound window. We like to improve the garage door balance.

Inspect the area around your garage door to see if something is blocking the photo eye sensors. Then look at the tracks to see if there is any buildup on the inside. You’ll need to get a step ladder to look at the tracks on the top part of your garage, as it will be difficult to see from ground level. It may also not be a bad idea to proactively wipe down your garage door tracks periodically to prevent this type of buildup from occurring. Running a damp rag along each track should be enough to remove anything that’s lingering on the tracks. https://www.youtube.com/attribution_link?a=Z_eZc-kh40c&u=%2Fwatch%3Fv%3DXXXXXX%26feature%3Dshare
If the door opens this way, then there’s probably something wrong with the garage door opener. It’s a good idea to make sure the opener is plugged into its nearby power outlet. Also, make sure the circuit breaker for the garage door opener hasn’t flipped to the “OFF” position. If it has, then there may be an electrical issue that your garage door specialist should check out.
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