Next, if you don’t find an obstruction, check the springs. If your door has torsion springs, which are horizontal at the top of the door, you can tell they are broken by checking for a gap between the two springs. If your door has extension springs, you can check by looking to see if they are hanging on the side of the door. If you have a broken spring, you’ll need to call a pro to replace it as this is a dangerous task.

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Clearly there is a lot going on with your garage door and it takes trained and qualified experts to properly install, maintain, repair, and replace them. The experts and On Track Garage Door Services have the tools, skills, training to get your garage door fixed the first time. In addition we can help you fix your garage door affordably and offer many options from your basic garage door to custom wood styles. To find out how much your garage door repair will cost in Phoenix, Scottsdale, Mesa, Chandler or anywhere else, give us a call at 480-641-2301 or use our Contact Page.
"Springs get a lot of wear and tear because they handle the weight of the door," says Paul Cardone, owner of Garage Door Guru in Charlotte, North Carolina. "The type of spring you have depends on the type of door you have — the heavier the door, the more heavy duty the spring. They're full of tension and made of metal, so after so many cycles, they just snap and break."

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Remove the clamps and pliers from the torsion tube and track, and lift the door about 3 ft. by hand. If the door springs are properly adjusted, the door should stay in place when you let go. If the door falls when you let go, add a quarter turn to each spring. Repeat if necessary. If the door continues to open on its own, release spring tension in quarter-turn increments until the door stays in place when you let go. Then reconnect the opener.
2.3 Beware of older winding cones. These older Crawford and McKee torsion spring cones were made for 5/8" bars. Sometimes, however, the holes are too small for 5/8" bars. Whatever you do, don't use a 1/2" bar; instead, grind down a 5/8" bar to fit. I recently had a McKee spring let loose after winding because I used a 1/2" bar when my 5/8" bar wouldn't fit. Just before it let loose I was telling myself, "This is not safe." And it wasn't. The only safe way to replace these older springs is to make a winding bar for each hole of each cone.
If you have a garage door opener and you suspect a spring has broken, do not disconnect the opener from the door (by pulling the red emergency release handle) while the door is open. If you do, the door can come crashing down under its nearly full weight, with nothing to stop it. This is an extremely dangerous situation. It is never safe to leave the door open when a spring has broken because someone might try to close the door without realizing how heavy it is. Or, they might pull the emergency release handle on the opener.
Determine the inside diameter of the spring and the size of the coils. Run a tape measure across the opening at one end of the spring. Carefully measure the inside diameter of the spring so you can provide the supplier with this information. Then, use a tape measure to find the length of 10 coils on the spring. Divide the length by 10 to determine the measurement of a single coil.[7]

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If one of your door springs just broke and you are looking for instructions to decide if you can change the spring or springs safely and correctly, this page should help. DO NOT OPEN AND CLOSE YOUR GARAGE DOOR. Wooden garage doors are heavy and will probably damage or ruin the opener. The tops of steel doors often bend when operated with broken springs.
If your door has two springs, most professionals and research online says that replacing both springs is the best option. Most torsion springs are rated for 10,000 close/open cycles. If only one of your springs is broken, both springs are still recommended to be replaced. Considering that your second spring will break soon anyways, this added on fix is only going to cost you about $50 extra to assure that you don’t have to pay another service fee for a second visit.
Slide the left spring onto the tube and add the cable drum. When your new springs arrive, put the new left spring (the 1 with the end facing up and to the left) on the torsion tube, making sure that the stationary cone on the end of the spring faces the center bracket. After sliding the new spring into place, replace the cable drum and insert the torsion bar into the left bearing bracket.[9]
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