If you have a Wayne Dalton TorqueMaster system (pictured below), the springs will be inside a tube. The only way to determine if one is broken is to lift the garage door manually. If the door is heavy (roughly 60lbs for a double car door), you most likely have a broken spring inside the TorqueMaster tube. Another way to tell if you have a broken spring in your Wayne Dalton Torquemaster tube is if the door goes up and won't go back down.

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Both types of springs are _loaded_, or under tension, when the door is closed. This gives them stored energy to help lift the door as it's being opened. When the door is all the way up, the springs are relaxed, or relatively so—they still may be under some tension. The mechanical difference between extension and torsion springs is that extension springs are loaded by stretching, or elongating, while torsion springs are loaded by twisting, creating torque.

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Over time, our reputation has provided us with wonderful opportunities, such as supplying the rolling doors for Paul Brown Stadium while also serving as the service provider for Great American Ballpark. We are proud to be known in this city that we love. And as true Cincinnati fans, we are honored to play a small part helping the teams we root for!
10.8 After the cone reaches the mark, continue pulling the bar off the garage door and back toward the middle of the door with your left hand. Tighten both set screws 1/2 to 3/4 turns each after each screw first meets the shaft. This is the point at which you will feel the screw meeting resistance. If the garage door spring snakes after tightening the set screws, repeat the process and stretch the spring half as much as before. Residential torsion springs are stretched 1/8" to 1/4". Larger commercial and industrial overhead garage door torsion springs are stretched as much as an inch.
Once the lock switch has been activated, you can only control the garage door via the wall control unit. You may have forgotten to de-activate it after coming home from an extended period away, which is why the garage door seems to be stuck whenever you attempt to use your remote. Check to see if this is the case and simply unlock your remotes by pressing the lock switch again.
Given the complexity of a garage door and opener system, there are a variety of different areas something could go wrong. If your garage door shakes or is very loud during operation, the garage door closes all the way only to immediately open back up, the garage door opens slowly or closes too quickly, or the garage door opener and remote aren't working at all, you should seek help from a professional garage door repair specialist. http://www.youtube.com/e/Z_eZc-kh40c
8.10 Double-check to make sure you have the correct wind on your new torsion spring. On the left side next to the winding cone the end of the spring wire should be pointing up if it is facing you. Notice, also, that the cone is red which usually designates right wind. Customers frequently call and explain that when they get about six turns on the springs they spin on the cones. This is due to installing the springs on the wrong sides of the center bracket. https://www.youtube.com/watch?v=Z_eZc-kh40c&app=mobile

After original dissatisfaction, the management and technician teams went above and beyond to correct the issue. I never expect perfection, but after voicing my concern, the team came together and made me a 100% happy customer. I would definitely recommend them, as they will not leave you out in the cold. The customer service and professionalism shown by both the managers and technicians was superb. Thanks for taking great care of our family!


If you are not sure if your door had the correct springs, we recommend that you weigh your door using an analog scale. From my own field experience I would estimate that at least 10% of the doors have the incorrect springs on them. In addition to this, most manufacturers spring their doors using a 20 pound window. We like to improve the garage door balance.
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